Returns and refunds policy for online sales
At Jones of Nenagh, we want you to get the correct filters and lubricants for your machines. If you are having any problems finding what filters or lubricants you need, please contact us at email@example.com before placing your order and we will be happy to help. We are available Monday to Friday 9-5pm.
CROSS REFERENCING:Please ensure that before you have placed your order, you have cross referenced correctly. Please cross reference from Original Equipment Manufacturer number on www.cumminsfiltration.com to ensure up to date cross references. Jones of Nenagh do not take responsibility for accuracy of cross references on Jones of Nenagh Website. For lubricants, please consult your vehicle handbook and product data sheets to ensure correct product is being used. Jones of Nenagh take no responsibility for use of the wrong specification of product on any application. If in any doubt, please contact us before making your order and we will be happy to help.
In the event that an order has to be returned please email firstname.lastname@example.org or download and complete our Cancellation-form and send it with your item to be returned. Please quote your name, address and order number and reason for returning on any correspondence relating to returns.
When you make an online purchase you have a statutory right to return goods up to 14 days after receiving your order: this is the cooling off period. Goods must be returned at the buyer’s cost and should be adequately insured during the return journey. Once we receive the item back in a saleable condition, you will be credited for the original amount.
All cancelled goods must be returned in a saleable condition. You are required to take good care of the goods as you may be liable for the reduced value of goods.
Please notify us promptly after receiving your order should you wish to return any item(s) we have supplied. We will pay the return shipping costs if the product is defective or the return is a result of our error. If a product is defective in any way, please contact us within 24 hours.
If the item is returned for any other reason you are responsible for the return shipping amount. Should we agree to provide you with a refund we will credit your card or instruct our bank to credit your account within 30 days of receipt of the returned product. Your statutory rights are not affected.
Until we have received the returned product in its original condition you will be charged for any replacement products (including delivery).
If you are returning items please send them to the following address along with your name, address, telephone number and order number and reason for returning.
Jones of Nenagh, Cudville, Nenagh, Co. Tipperary